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Australian Homestay Policies

Homestay refunds and cancellation

  • If you decide to cancel your application after a placement has been allocated, the placement fee is not refundable except Visa application is declined and 2 weeks notice). If you decide to cancel your application less than 2 weeks before your arrival date, the placement fee and up to 2 weeks Homestay Fees are not refundable.
  • If a confirmed placement is cancelled within 14 days of the student arrival, the student will forfeit up to 2 weeks Homestay Weekly Fees.
  • If a student fails to arrive or decides to not attend the Homestay, the student will be required to give a minimum of 2 weeks’ notice in writing prior to any refund being considered.
  • The 2 weeks written notice cannot apply to any part of the prepaid 4 week or more initial homestay placement once the student has arrived at the homestay.

Homestay Placement Fee

This is the fee paid to us to confirm that a placement is required. The fee is generally paid in conjunction with a minimum period of weekly fees (usually 4 weeks).
On receipt of the Placement Fee, we are responsible for finding and selecting an appropriate screened Host for the student using the available matching criteria. Once the Supervisor has begun the work to locate a suitable host the Placement fee is not refundable.
The placement fee is fully refundable if: the student’s travel is cancelled or the Students Visa is not approved (upon receipt of the Australian High Commission / DIAC Visa Refusal Notification) and a minimum of 2 weeks written notice has been provided to us or our supervisor has not yet begun the work to find a suitable placement Under most other circumstances the Homestay Placement fee is non-refundable.

Does host family hold the homestay placement for student when they return oversea or go on a holiday?

  • Many students wish to put on hold their homestay placements when they return overseas or go on a holiday. If our Host and we are agreeable the student may choose as follows:
  • 50% Homestay Fee Service (Room is maintained plus storage)
  • The student is able to leave some of their personal possessions in the room and the room will not be used by the Host for other purposes.
  • In this case the student agrees to pay to the Supervisor 50% of the normal Homestay Weekly Fee for up to 8 weeks.

For further information and support, please contact our OSHCstudents team via email info@oshcstudents.com

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Baek Ah Yeon

I trust Allianz Care since it is one of the largest insurance companies in Australia, with the medical centres where I only have to pay for what is left from insurance support. (no need to claim later). Besides, those centres are located at the centre of the city, close to schools. Very convenient, right? Credits to Allianz Care for providing reliable medical centres for health check and treatments.

Baek Ah Yeon | University of Queensland

Ariella Pei

I’ve been living with homestay family for 2 years. I’m now 19, I can move out but I don’t want to leave my host, who has become my family. It feels like I’ve met my second family. Thanks OSHCstudents for sending me to this homestay!

Ariella Pei | University of Canberra

Chatchawat Paton

I realised how important insurance was when I started living in Australia. There I switched to using Allianz Care instead of the previous service. Allianz Care is extraordinarily good in its consulting service and customer care. I’ve learned a lot about Australian health care, also I was consulted with mental issues and how to live a healthy lifestyle. I am very happy now.

Chatchawat Paton | Torrent University

Phuong Anh

Having lived in Australia for 2 years, I’ve been reliant on AHM OSHC to pay for my health care, which supports me for other expenses. Last year, I sent my claim requests for several times and always received the claims within two days. Everything is easy, fast and simple.

Phuong Anh | Victoria University

Xiaoyu Cheng

Thanks to Allianz Care, every time I claimed my medical receipts it processed much more quickly and easily than I expected. I was initially a bit concerned since Allianz Care is more expensive than other insurance companies, but now I can ensure that it is totally worth the money.

Xiaoyu Cheng | Monash University


My homestay was very comfortable and convenient. My host was really kind. He showed me where to shop, which buses to catch, where the nearest train station is, to get off at which station so that I wouldn’t be taken to another suburb. Travelling was easy since the place was close to public transports. It only took 30 minutes to get to my college, actually I could go anywhere easily!

Emma | Macquarie University

Jing Zhang

When told that I was going to live with an Italian family, I was pretty nervous and doubted whether or not they could speak English well as the local people? Yet it was no longer a problem when I saw them. They knew the problems of people who first came to Australia and always tried to help me. I learned so many things about both Australian and Italian culture and enjoyed tasty Italian meals every time. Awesome!

Jing Zhang | Griffith University

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