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AHM OSHC/English

Thai Ryan

GUIDES & SUPPORT CATEGORIES #

  1. Policy & Benefits – Click here
  2. OSHC User Guide – Click here
  3. How to Order Membership Card – Click here
  4. Claim Instructions – Click here
  5. Refund Instructions – Click here

IMPORTANT NOTES #

  1. Your policy number is the same as your insurance card number.
  2. OSHC is effective from the date the student is granted or extends a Subclass 500 Student Visa. If the student does not hold a student visa, the insurer will not provide coverage or accept claims under any circumstances.
  3. Students must have a valid visa to activate their account.
  4. If the student holds a dependent visa, they must be covered under the policy of the main visa holder.
  5. Students should keep their boarding passes (in English) when flying from Vietnam and when leaving Australia, in case they need to request an OSHC refund.
  6. If a student has just applied for a student visa but is currently on a Bridging Visa and did not previously hold a student visa, they are not eligible to use OSHC. In this case, consider purchasing OVHC instead.
  7. For any expected changes to your visa or other related matters, please contact Annalink’s partner for assistance as soon as possible.

AHM OSHC USER GUIDE #

1. Activate Your AHM OSHC Card #

  • Download the AHM OSHC app or log in to AHM OSHC Member Services: View here.
  • Find your membership number in your confirmation email or on your certificate of insurance.
  • Access your digital membership card via the app — a physical card is usually not required unless you request one.
  • Update your personal details (email, phone number, address) so AHM can contact you when processing your claims.

2. Find a Doctor or Medical Service #

  • Use the Find a Provider tool on the AHM app or website to locate clinics/hospitals.
  • Prefer providers with “Direct Billing / Agreement” — the clinic will send the invoice directly to AHM, so you won’t need to pay upfront.
  • If you visit a non-network provider, you will need to pay first and then submit a claim for reimbursement.

3. When Visiting a Doctor #

  • Present your AHM OSHC card (digital or physical).
  • Ask the clinic if they bill AHM directly.
  • If the service exceeds your coverage limit, you will need to pay the gap fee.

4. Claiming via AHM OSHC #

A. Online Member Services #

You can make claims for most medical services through Online Member Services.

What do you need to do?

  • Log in to Online Member Services
  • Provide details about the claim
  • Scan and upload your receipts
  • Make sure we have your correct Australian bank account.

B. Claiming via Online Claims Form #

You can now make claims for most medical services you have already paid for via our Online Claims Form.

What do you need to do?

  • Open the Online Claims Form
  • Enter your membership number, date of birth, first name, surname, and email address
  • Upload a copy of your claim document
  • Select whether or not the services you’re claiming for have been paid in full
  • Read and agree to the Terms and Conditions
  • Click the Submit your Claim button
  • If you have any questions or require help completing this form, call us on 134 148.

C. Claiming by mail #

  • Complete the ahm OSHC claim form and send it with your receipts to:
    ahm OSHC
    Reply Paid 88995
    Wetherill Park Bc NSW 2164
  • Get a copy of the claim form.

5. Processing times #

  • AHM OSHC has made it easier than ever to submit your claims online using OSHC Online Member Services or our Online Claims Form. It’s a simple way to make claims, and you will generally receive payments into your account within 5 business days.
  • You can also still claim by mail — just remember to keep a copy of your paperwork and receipts in case you need them later.

6. Maintaining Your Coverage #

  • Your OSHC must cover the entire duration of your student visa.
  • Renew before it expires to avoid any gap in coverage (which could affect your visa).
  • If you change your visa type, contact Annalink’s Partner to switch to a suitable policy.

CONTACT ANNALINK #

Hotline:

  • Australia: (+61) 430 330 198
  • Vietnam: (+84) 28 3821 7005 (HCM) / (+84) 24 6253 3025 (HN)
  • Nepal: (+977) 98 1072 4911 / (+977) 98 0271 7977
  • Indonesia: (+62) 811 1230 0887
  • Thailand: (+66) 83 989 8884
  • India: (+91) 901 604 4556

Email:

  • Australia: marketing.sydney@annalink.com
  • Vietnam: marketing@annalink.com
  • Nepal: agents.nepal@annalink.com
  • Indonesia: agents.indo@annalink.com
  • Thailand: agents.thai@annalink.com
  • India: agents.india@annalink.com