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Medibank OSHC/English

Thai Ryan

SUPPORT CATEGORIES #

  1. Policy & Benefits: View here
  2. OSHC User Guide: View here
  3. How to Order Membership Card: View here
  4. Claim Instructions: View here
  5. Refund Instructions: View here
  6. How to Extend: View here

IMPORTANT NOTES #

  1. Your policy number matches the one on your insurance card.
  2. Overseas Student Health Cover (OSHC) is effective from the date the student is granted or extends a Subclass 500 Student Visa. If the student is transitioning from any other visa to a Subclass 500 and is on a Bridging Visa, Medibank OSHC will still provide coverage. However, if the student does not hold a student visa or a valid Bridging Visa in this context, the insurer will not provide coverage or accept claims under any circumstances.
  3. Students must hold a valid visa to activate their account. Students under 16 years old can only use the Policy copy.
  4. If the student holds a dependent visa, they must be covered under the policy of the main visa holder.
  5. Students should keep their boarding passes (in English) when flying from home country and when departing Australia, in case they need to request an OSHC refund.
  6. If the student has just applied for a student visa but is currently on a Bridging Visa and has never previously held a student visa, they are not eligible to use OSHC. In such cases, consider using Overseas Visitor Health Cover (OVHC) instead.
  7. For any expected visa changes or other related matters, please contact Annalink’s partners promptly for assistance.

MEDIBANK OSHC USER GUIDE #

1. Activating Your Medibank OSHC Card #

  • Download the Medibank OSHC app or visit Medibank OSHC Online Services.
  • Locate your membership number in the confirmation email or Certificate of Insurance.
  • Access your digital card in the app; physical cards are only needed if requested.
  • Update your personal details (email, phone number, address) so Medibank can contact you when needed.

2. Finding a Doctor or Medical Service #

  • Use the Find a provider tool on the Medibank app or website to locate doctors/clinics.
  • Choose clinics marked “Direct Billing / Members Choice” to avoid paying upfront.
  • When visiting a non-network provider, you must pay upfront and then submit a claim for reimbursement.
  • At Your Appointment:
    • Present your Medibank OSHC card (Digital or Physical).
    • Confirm with the clinic whether they offer direct billing to Medibank.
    • If the service cost exceeds your OSHC benefit limit, you will need to pay the gap fee.

3. Claiming is easy #

  • Submit your claims online using OSHC Online Member Services or the Online Claims Form — payments are usually made within 5 business days.
  • You can also claim by mail or in-store; always keep copies of your documents and receipts.

A. Claiming via OSHC Online Member Services #

Make claims for most medical services through Online Member Services:

  • Log in to Online Member Services
  • Provide claim details
  • Scan and upload receipts
  • Ensure we have your correct Australian bank account

B. Claiming via Online Claims Form #

You can now make claims for most medical services you have already paid for via our Online Claims Form.
What do you need to do?
  • Open the Online Claims Form
  • Enter your membership number, date of birth, first name, surname, and email address
  • Upload a copy of your claim document
  • Select whether or not the services you’re claiming for have been paid in full
  • Read and agree to the Terms and Conditions
  • Click the Submit your Claim button
  • If you have any questions or require help completing this form, call us on 134 148.

C. Claiming by mail #

D. Claiming in store #

Drop off your claim at any Medibank store with your receipts and claim details. Note: in-store claims may take longer to process.

Maintaining Your Coverage #

  • Your OSHC should remain valid for your entire student visa period.
  • Renew before expiry to avoid a lapse in coverage, which could affect your visa.
  • If you change your visa type, contact Annalink’s Partner to update your policy.

The Australian healthcare system:

https://www.medibank.com.au/overseas-health-insurance/guides/articles/understanding-australian-healthcare/

CONTACT ANNALINK #

Hotline:

  • Australia: (+61) 430 330 198
  • Vietnam: (+84) 28 3821 7005 (HCM) / (+84) 24 6253 3025 (HN)
  • Nepal: (+977) 98 1072 4911 / (+977) 98 0271 7977
  • Indonesia: (+62) 811 1230 0887
  • Thailand: (+66) 83 989 8884
  • India: (+91) 901 604 4556

Email:

  • Australia: marketing.sydney@annalink.com
  • Vietnam: marketing@annalink.com
  • Nepal: agents.nepal@annalink.com
  • Indonesia:<