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APU Guidelines – New Zealand

Your driver will wait for you with a sign saying.

  • Do not buy a SIM card before locating your driver.
  • If there are any changes regarding your flight schedule you MUST contact our hotline which noted in your APU profile.
  • Should you have friends/relatives meet you please ensure that you contact the driver and advise them that you will be going with them. DO NOT leave the airport until you have spoken to the driver.
  • Our vehicles are only able to carry 2 large suitcases along with 1 pull-along suitcase and/or backpack per person (NO BOXES, surfboards, golf clubs, etc.).Students who arrive with extra luggage MAY be refused transport.

APU Refund and Cancellation

The student is requested to contact us in regards to any changes in regards to their flight information.

  • If this is not done and the student has missed a flight or changed details then they will be charged for the original trip to the airport plus an additional charge for the second pickup.
  • If the student contacts our Supervisor at least 4 hours prior to the original flight landing there will be no extra charge.
  • If the student finds an alternate way to the homestay and driver has gone to the airport there will be no refund.
  • If a student cancels an airport pickup 48 hours or less prior to arrival the student will forfeit all fees paid for the service.
  • If a student cancels airport pickup more the 48 hours prior to arrival there will be a refund.

Please do not hesitate to contact us via: info@oshcstudents.com

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Baek Ah Yeon

I trust Allianz Care since it is one of the largest insurance companies in Australia, with the medical centres where I only have to pay for what is left from insurance support. (no need to claim later). Besides, those centres are located at the centre of the city, close to schools. Very convenient, right? Credits to Allianz Care for providing reliable medical centres for health check and treatments.

Baek Ah Yeon | University of Queensland

Ariella Pei

I’ve been living with homestay family for 2 years. I’m now 19, I can move out but I don’t want to leave my host, who has become my family. It feels like I’ve met my second family. Thanks OSHCstudents for sending me to this homestay!

Ariella Pei | University of Canberra

Chatchawat Paton

I realised how important insurance was when I started living in Australia. There I switched to using Allianz Care instead of the previous service. Allianz Care is extraordinarily good in its consulting service and customer care. I’ve learned a lot about Australian health care, also I was consulted with mental issues and how to live a healthy lifestyle. I am very happy now.

Chatchawat Paton | Torrent University

Phuong Anh

Having lived in Australia for 2 years, I’ve been reliant on AHM OSHC to pay for my health care, which supports me for other expenses. Last year, I sent my claim requests for several times and always received the claims within two days. Everything is easy, fast and simple.

Phuong Anh | Victoria University

Xiaoyu Cheng

Thanks to Allianz Care, every time I claimed my medical receipts it processed much more quickly and easily than I expected. I was initially a bit concerned since Allianz Care is more expensive than other insurance companies, but now I can ensure that it is totally worth the money.

Xiaoyu Cheng | Monash University


My homestay was very comfortable and convenient. My host was really kind. He showed me where to shop, which buses to catch, where the nearest train station is, to get off at which station so that I wouldn’t be taken to another suburb. Travelling was easy since the place was close to public transports. It only took 30 minutes to get to my college, actually I could go anywhere easily!

Emma | Macquarie University

Jing Zhang

When told that I was going to live with an Italian family, I was pretty nervous and doubted whether or not they could speak English well as the local people? Yet it was no longer a problem when I saw them. They knew the problems of people who first came to Australia and always tried to help me. I learned so many things about both Australian and Italian culture and enjoyed tasty Italian meals every time. Awesome!

Jing Zhang | Griffith University

OSHCstudents Services


  • PTE Platform
  • Inus
  • Flywire
  • Imagine Education Australia
  • Shorelight
  • Opera City English College


  • Pearson PTE Academic
  • King Education
  • North Sydney College English
  • NIB
  • HCC
  • Global Experience
  • Bupa
  • Vodafone
  • OVHC Iman
  • Allianz
  • Medibank
  • AHM