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Getting Medical Help in Australia

18OSHCstudents – Accessing medical help in Australia may be different from in your home country. People go to hospitals and local doctors (also known as General Practitioners or GPs ) in Australia:

  • Go to your local doctor for non-life-threatening conditions.
  • Go to your closest hospital emergency departments for medical emergencies.


Non-life-threatening conditions

Examples of non-emergencies include:

  • Earaches
  • Cold or flu
  • Sore throat
  • Skin infections
  • Urinary tract infections
  • Vaccinations

You can also access many other services through your GP, including:

  • General medicine and simple diagnostic testing
  • Sexual health advice
  • Mental health advice
  • Assessment and treatment of injuries
  • First aid services
  • Women’s and men’s health
  • Referrals to specialist services – such as cardiac, neurological, and oncology specialists.

If your doctor has prescribed you medicine, you will need to bring your doctor’s prescription (that is, your doctor’s authorisation) for the medicine and a form of identification to the chemist with you.

Medical emergencies


If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call an ambulance on 000 immediately for help.

Examples of medical emergencies are the following:

  • Acute asthma attack
  • Allergic reactions
  • Chest pain, pressure and/or palpitations
  • Choking and aspiration
  • Coughing or vomiting blood
  • Diabetic emergencies
  • Epileptic seizures
  • Fainting
  • Hyperventilation
  • Loss of consciousness
  • Major injuries, such as broken bones or lacerations
  • Poisoning
  • Sudden severe pain
  • Uncontrolled bleeding

All public hospitals in Australia have a 24-hour emergency department where you can get help outside local doctor’s hours, including at weekends.

People waiting in the emergency department are assessed and treated based on how serious their medical condition is. Patients with the most urgent problems are seen and treated first. If you attend the emergency department with a less serious medical condition, you may need to wait a long time to be treated.  Seeing your local doctor first is often a quicker option.

If you have a valid OSHC or OVHC policy with us and you have been admitted to the hospital, contact us immediately so we can help you with your payment to the hospital (waiting periods, and exclusions may apply).

See more:

You are international students or foreigners arrive to Australia, or Australian citizens traveling abroad who are looking for OSHC, OVHC, travel insurance, please contact OSHCstudents Team at email: info@oshcstudents.com and our partners for further information and assistance.

OSHCstudents (source: Allianz Care Australia)

News related

Baek Ah Yeon

I trust Allianz Care since it is one of the largest insurance companies in Australia, with the medical centres where I only have to pay for what is left from insurance support. (no need to claim later). Besides, those centres are located at the centre of the city, close to schools. Very convenient, right? Credits to Allianz Care for providing reliable medical centres for health check and treatments.

Baek Ah Yeon | University of Queensland

Ariella Pei

I’ve been living with homestay family for 2 years. I’m now 19, I can move out but I don’t want to leave my host, who has become my family. It feels like I’ve met my second family. Thanks OSHCstudents for sending me to this homestay!

Ariella Pei | University of Canberra

Chatchawat Paton

I realised how important insurance was when I started living in Australia. There I switched to using Allianz Care instead of the previous service. Allianz Care is extraordinarily good in its consulting service and customer care. I’ve learned a lot about Australian health care, also I was consulted with mental issues and how to live a healthy lifestyle. I am very happy now.

Chatchawat Paton | Torrent University

Xiaoyu Cheng

Thanks to Allianz Care, every time I claimed my medical receipts it processed much more quickly and easily than I expected. I was initially a bit concerned since Allianz Care is more expensive than other insurance companies, but now I can ensure that it is totally worth the money.

Xiaoyu Cheng | Monash University

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