1. Make a claim (Refund)
If you need to make a claim that means your travel has not gone according to plan. If this happens our aim is to get you back on track as soon as possible. Most claims are for non-emergency reimbursement of costs.
Follow these steps to help us settle your claim:
- Complete a claim form in English.
- Make sure you include your name, date of birth, email address and phone number.
- Explain what happened – tell us what you are claiming for.
- Provide your bank account details for payment.
- Attach all receipts for the costs you are claiming for.
- If you don’t have receipts for claims for personal effects send us the warranty card, or instruction manual.
2. Medical claim
If you require Pre-Approval for urgent surgery or if you have been advised you are required to undergo tests, have surgery, or be hospitalised, please contact us straight away on (NZ) 0800 864 227 or (Australia) 1800 864 227 to discuss Pre-Approval. It will be helpful if you have any documents such as medical reports, treatment estimates and your doctor’s contact details ready to forward to us.
When claiming for hospital costs please complete a claim form and attach the hospital Discharge Summary. If we request the Summary from the Hospital it can take 3 weeks or longer to reach us.
4. Luggage/Personal Effects Claim
We prefer original receipts/invoices to prove ownership of your stolen or lost property. If your receipts/invoices are overseas, you can send in a copy to us and then send us the
originals when they are received from overseas.
If you cannot find the original receipts/invoices, please send any accessories (e.g. manuals, adaptors, cases etc.) along with a photo(s) of the item. You must not dispose of any accessories or items that you wish to claim for.
5. Liability Claim
Never admit liability or pay any money to anyone. If someone is holding you responsible for damaging their property tell them to ask their insurer to contact us. If the owner of the damaged property does not have insurance or refuses to contact their insurer then give us a call and we will guide you through the process. Complete a claim form and send it into us along with any correspondence you may have received.
For further information and support, please contact our OSHCstudents team by email firstname.lastname@example.org